Terms & Conditions and Privacy Policy

1. Introduction

Welcome to Pineapple Innovation S.L. We respect your privacy and are committed to protecting your personal data. This Privacy Policy and Terms & Conditions explain how we collect, use, disclose, and safeguard your information when you visit our website, as well as the terms governing your use of our services.

2. Data Controller

Pineapple Innovation S.L.
Registered Address: Calle de la Begonia 159, 28019 Madrid, Spain
Email: inquiry@pineapple-innovation.com

3. Data We Collect

We may collect the following types of personal data:

  • Name and contact details (email, phone number, address).
  • Business information (company name, job title).
  • Technical data (IP address, browser type, device information).
  • Usage data (pages visited, interaction with our site).
  • Any information you voluntarily provide via contact forms, inquiries, or other interactions with our website.

4. How We Use Your Data

We process your personal data for the following purposes:

  • To provide and improve our services.
  • To communicate with you regarding inquiries or support.
  • To comply with legal obligations.
  • To enhance user experience and analyze website performance.
  • To inform you about our products and services, as well as those of our partners, through email, phone calls, remarketing campaigns, and newsletters.

5. Legal Basis for Processing

We process your data based on:

  • Your consent.
  • Performance of a contract.
  • Compliance with legal obligations.
  • Legitimate interests.

6. Data Sharing and Disclosure

We do not sell your data. However, we may share your information with:

  • Service providers assisting in our business operations.
  • Legal authorities if required by law.
  • Business partners for relevant collaborations.
  • Third-party analytics and marketing service providers such as Google Analytics, Facebook, LinkedIn, and HotJar for tracking user interactions and improving website performance.

7. International Data Transfers

If we transfer your data outside the EU, we ensure compliance with GDPR regulations through standard contractual clauses or other appropriate safeguards.

8. Data Retention

We retain personal data only for as long as necessary for the purposes stated above, complying with legal requirements. If you request data deletion, we will remove your personal data within 48 hours of receiving your request.

9. Your Rights

Under GDPR, you have the right to:

  • Access your data.
  • Request correction or deletion.
  • Object to processing.
  • Withdraw consent at any time.
  • Lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. Security Measures

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.

11. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. We use cookies for the following purposes:

  • Analyzing website traffic and user behavior.
  • Personalizing user experiences and marketing content.
  • Running advertising campaigns through remarketing services.

You can manage your cookie preferences through your browser settings or opt-out of certain tracking via services like Google Ads Preferences Manager.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or policies.

13. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. If significant changes occur, we will notify users and obtain their consent where required.

14. Terms & Conditions

By using our website and services, you agree to:

  • Use our content and services for lawful purposes only.
  • Not engage in unauthorized use, reproduction, or distribution of our content.
  • Comply with applicable laws and regulations.
  • Acknowledge that all intellectual property on this site belongs to Pineapple Innovation S.L.

15. Contact Us

For any privacy-related inquiries or questions about these terms, please contact us at:
Email: inquiry@pineapple-innovation.com
Address: Calle de la Begonia 159, 28019 Madrid, Spain